Quality Manager

Quality Manager
Location: Nottinghamshire (East Midlands)
Salary: Dependant on Experience

The Role
An established, fast-growing operational business in the East Midlands is seeking an experienced Quality Manager to lead quality assurance, operational excellence, and continuous improvement across the organisation.

This is a high-impact role responsible for owning the Quality Management System (ISO 9001), embedding a strong quality culture, and driving structured change to improve right-first-time delivery, reduce waste, and enhance customer satisfaction. The Quality Manager will play a key role in shaping behaviours, ways of working, and performance standards across the business.

Key Responsibilities

Quality Management System & Compliance

• Full ownership of the ISO 9001 Quality Management System, including certification, surveillance audits, corrective actions, and continuous improvement.

• Ensure compliance with internal quality standards and relevant external requirements.

• Plan and lead internal audits, management reviews, and quality performance reporting.

• Develop, implement, and maintain quality policies, procedures, and standard operating processes.

Continuous Improvement & Process Excellence

• Drive a culture of continuous improvement using structured methodologies.

• Identify opportunities to improve processes, reduce waste, and increase operational efficiency.

• Design and implement new or improved processes to support scalability and performance.

• Establish and track KPIs relating to quality, delivery performance, and customer satisfaction.

Change Management & Stakeholder Engagement

• Lead cross-functional change and improvement initiatives with senior stakeholders.

• Provide governance, prioritisation, and tracking of improvement projects.

• Build strong working relationships across the business and influence constructively to deliver results.

Operational Quality Control

• Implement spot checks and audits across inbound goods, storage, and dispatch activities.

• Define acceptance criteria and inspection processes with operations and supply chain teams.

• Analyse trends in defects and non-conformance and drive corrective and preventive actions.

• Full ownership of NCR (non-conformance reporting) processes.

• Occasional site visits required.

Customer Quality & Issue Resolution

• Lead investigations into customer quality issues and complaints.

• Apply structured root cause analysis and ensure robust corrective and preventive actions.

• Act as a senior escalation point for quality-related customer concerns.

• Partner with customer-facing teams to improve service quality and satisfaction.

Culture, Leadership & Capability

• Act as a role model for high standards, professionalism, and positive behaviours.

• Promote a pragmatic, solutions-focused approach to quality and improvement.

• Support the development of quality and continuous improvement capability across teams.

About You

Experience

• Proven experience as a Quality Manager / Quality Lead in a manufacturing, logistics or operational environment.

• Strong working knowledge of ISO 9001, including ownership of audits and accreditation.

• Demonstrable experience driving continuous improvement and change in fast-paced businesses.

• Track record of improving processes, reducing waste and improving right-first-time performance.

• Experience handling customer quality issues using structured problem-solving methodologies.

Skills & Competencies

• Strong stakeholder management and influencing skills.

• Excellent root cause analysis and problem-solving capability.

• High emotional intelligence; able to challenge constructively at all levels.

• Clear, confident communicator (written and verbal).

• Organised, delivery-focused, and comfortable managing multiple initiatives in parallel.

• Data-driven approach to performance management and improvement.

Working Pattern & Benefits

• Full-time, site-based role in Nottinghamshire (East Midlands).

• Standard weekday working hours.

• Competitive salary and benefits package.